et333 Privacy Policy — How We Handle Your Data

et333 collects personal data from players directly (through account registration, deposit transactions, and support interactions) and automatically (through platform usage and device data). The following categories of personal data may be collected and processed by et333.

• Identity data: full name, date of birth, national ID or passport details, and a photograph or selfie when required for KYC verification.
• Contact data: mobile phone number, email address, and the district or division of residence (e.g., Dhaka, Chittagong, Sylhet) provided during registration.
• Financial data: payment method identifiers (e.g., bKash wallet number, Nagad number), transaction amounts, deposit and withdrawal history, and account balance records. Full payment account credentials are never stored by et333; they are processed securely by the payment service provider.
• Gaming data: betting history, game participation records, session times, wagering patterns, bonus usage, and responsible gaming tool activations (e.g., deposit limits set, cool-off periods activated).
• Technical data: IP address, device type and operating system, browser type and version, session logs, and cookies or similar tracking technologies as described in Section 5 of this policy.

et333 uses personal data only for legitimate operational and legal purposes. We do not process personal data for any purpose that is not described in this policy. The primary purposes for which we process your data are set out below.

• Account management: creating, verifying, and maintaining your player account, and enabling you to log in, deposit, bet, and withdraw.
• Payment processing: facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported local banks, and maintaining transaction records as required for AML compliance.
• Identity verification (KYC): verifying that you meet the platform's age and identity requirements, as required for responsible gaming and fraud prevention.
• Customer support: responding to enquiries, complaints, and account-related requests submitted via live chat or email.
• Responsible gaming: monitoring gaming behaviour to identify patterns that may indicate problem gambling and to action responsible gaming tool requests (deposit limits, self-exclusion, cool-off periods).
• Legal and regulatory compliance: meeting applicable legal obligations including anti-money-laundering (AML) requirements, fraud detection, and cooperation with lawful requests from regulatory or law enforcement authorities.

et333 processes personal data on the following legal grounds, which correspond to standard data protection principles. Each processing activity is tied to at least one of these grounds.

• Contractual necessity: processing required to fulfil our contractual obligations to you as a registered player — for example, account creation, payment processing, game access, and withdrawal handling.
• Legal obligation: processing required to comply with applicable laws, including AML obligations, KYC requirements, and lawful orders from competent authorities.
• Legitimate interests: processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement — where those interests are not overridden by your privacy rights.
• Consent: for marketing communications (if opted in) and for any processing activity not covered by the grounds above. You may withdraw consent at any time without affecting the legality of processing carried out before withdrawal.

et333 does not sell, rent, or trade personal data. We share personal data only in the limited circumstances described below. Any third party that receives personal data from et333 is required to handle it securely and to use it only for the specific purpose for which it was shared.

• Payment service providers: we share necessary financial identifiers with bKash, Nagad, Rocket, Upay, and partnered banks solely to process deposit and withdrawal transactions. These providers process data under their own privacy policies and are not permitted to use it for any other purpose.
• Identity verification partners: KYC data (identity documents and selfies) may be shared with a third-party identity verification service solely for the purpose of confirming your eligibility to hold an account on et333.
• Game content providers: game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi may receive technical session data (e.g., a session token, game round ID) to enable real-time game functionality. They do not receive full account or payment data.
• Legal and regulatory authorities: et333 will disclose personal data to competent authorities (including law enforcement, financial intelligence units, or regulatory bodies) when required to do so by applicable law or a valid legal order, without prior notice to the player where the law prohibits such notice.

et333 does not transfer personal data to any country outside the operational jurisdiction of its payment and game service partners without ensuring that adequate data protection standards are in place for that transfer.

et333 uses cookies and similar session-tracking technologies to enable core platform functionality and to improve the player experience. We do not use third-party advertising cookies or behavioural tracking cookies that build profiles for sale to advertisers. The cookies et333 uses fall into the following categories.

• Essential cookies: required for the platform to function, including session authentication, keeping you logged in during a session, and remembering your language preference. These cannot be disabled without breaking platform functionality.
• Analytics cookies: we use anonymised session analytics to understand how players navigate the platform, which pages are visited most frequently, and where technical errors occur. This data is used exclusively to improve platform performance and is not linked to your identity.
• Preference cookies: these store your in-platform settings such as display preferences and notification choices. They improve your experience by reducing the need to reconfigure the platform on each visit.

You can manage cookie preferences through your mobile browser settings. Please note that disabling essential cookies will prevent you from logging in or using platform features that require an authenticated session.

et333 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. Account and transaction data is retained for a minimum of five years following account closure to satisfy AML record-keeping requirements. Gaming history is retained for a minimum of three years. KYC documentation is retained for five years following the completion of the verification process or account closure, whichever is later.

Once a retention period has expired and there is no longer a legal basis for continued retention, et333 will securely delete or anonymise the data so that it can no longer be linked to any individual. Anonymised aggregate data (e.g., platform-wide betting statistics that cannot be linked to any individual player) may be retained indefinitely for internal analytics and product development purposes.

et333 employs a range of technical and organisational security measures to protect personal data against unauthorised access, loss, destruction, alteration, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the et333 platform; secure, access-controlled data storage with role-based permissions limiting staff access to personal data on a need-to-know basis; regular security assessments and penetration testing of platform infrastructure; and incident response procedures designed to detect and contain data breaches rapidly.

Despite these measures, no internet-based platform can guarantee absolute security. Players are encouraged to use strong, unique passwords for their et333 accounts, to enable any available two-factor authentication, and to notify the et333 support team immediately via live chat if they suspect that their account has been accessed without their authorisation.

Subject to applicable law and the exceptions described below, you have the following rights in relation to the personal data et333 holds about you. To exercise any of these rights, please contact the et333 support team via live chat or email. et333 will respond to all valid requests within a reasonable timeframe.

• Right of access: you may request a copy of the personal data et333 holds about you, along with information about how it is being used.
• Right to rectification: if any personal data et333 holds about you is inaccurate or incomplete, you may request that it be corrected or completed.
• Right to erasure: you may request deletion of your personal data where it is no longer needed for the purpose it was collected, subject to et333's legal retention obligations. Data subject to AML retention requirements cannot be deleted before the legally mandated period has elapsed.
• Right to restrict processing: in certain circumstances (e.g., where you contest the accuracy of data, or where processing is unlawful but you do not wish erasure), you may request that et333 restrict processing to storage only while the matter is resolved.
• Right to withdraw consent: where processing is based on consent, you may withdraw that consent at any time by contacting support. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

et333 may need to verify your identity before processing a data rights request. Requests from unverified individuals cannot be actioned to protect the privacy of account holders. If you believe your data rights have not been respected, you may raise a complaint with the support team in the first instance.

et333 is an adult gaming platform intended exclusively for players who are 21 years of age or older. et333 does not knowingly collect or process personal data from individuals under 21. If a player is found to be under the age of 21 at the time of or subsequent to registration, their account will be closed immediately, all associated funds will be frozen pending investigation, and any winnings accrued may be forfeited in accordance with our Terms and Conditions.

If you are a parent or guardian and believe that a person under 21 in your care has registered an account on et333, please contact our support team immediately via live chat. We will investigate the matter promptly and, where confirmed, take all necessary steps to close the account and return any real-money balance to the appropriate payment method.

et333 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. When we make material changes, we will notify registered players via a prominent notice on the platform prior to the changes taking effect. The effective date at the top of this policy will be updated to reflect the date of the most recent revision. Your continued use of et333 following notification of changes constitutes acceptance of the updated Privacy Policy.

For any question, concern, or formal request relating to this Privacy Policy or to the personal data et333 holds about you, please contact the support team via live chat — available 24 hours a day, 7 days a week. You may also submit written privacy requests by email to [email protected]. Please include your registered account username and a clear description of your request to help us respond efficiently.